Monday, May 2, 2005
The Age of Engagement
Mary Meeker gave a talk at AD:TECH recently. Check the presentation out (8.8 MB). It is a fascinating look at the Internet's past, present and future.
InfoWorld Website Redesign
Matt McAlister writes how the site combines both freeform and structured tags:
What I like most in this new architecture is that the related links are now driven by del.icio.us. Our edit team is tagging content in del.icio.us. The engineers are pulling down the del.icio.us RSS feeds. And then we create matching logic based on the common tags. We also link back out to del.icio.us pages via the tags for the article on display.
This is a first step with several more ideas for leveraging tags coming soon. We need a more densely tagged data set behind us before some of the other plans can become real. The accuracy of the related links will also be a little shady, I'm sure, until we get more sophisticated with our tagging. But we're all excited about the possibilities for the site now that we have these tags. New ideas seem to crop up daily.
Our lead engineer Derek Butcher defined this problem in an interesting way. "Structured tags give you low precision but high volume. Freeform tags give you high precision but low volume."
Business Week on Blogs
Business Week had a cover story on blogs recently: " How does business change when everyone is a potential publisher? A vast new stretch of the information world opens up. For now, it's a digital hinterland. The laws and norms covering fairness, advertising, and libel? They don't exist, not yet anyway. But one thing is clear: Companies over the past few centuries have gotten used to shaping their message. Now they're losing control of it."
BlackBerry and Competition
WSJ writes about Research In Motion's BlackBerry's success and the challenges it now faces:
Awakened by RIM's achievement, tech giants and hungry upstarts are responding with an arsenal of gear aimed at cracking the BlackBerry's stronghold. Consumer-electronics companies such as Nokia Corp., Motorola Inc. and Samsung Electronics Co. are rolling out competing e-mail devices. Meanwhile, rivals are providing network software designed to intercept or block the revenue RIM generates from handling wireless e-mail traffic.
RIM now faces a classic technology-industry problem: Young companies that launch popular products aren't always the long-term winners. Netscape Corp.'s Web browser was superseded by a late alternative from Microsoft Corp. Google Inc.'s Internet-search service eclipsed early offerings by Yahoo Inc., and now Google itself faces intensifying counterattacks.
For RIM, which started life developing electronic signs for auto plants, the challenge is particularly acute. The still-nascent market is being attacked by a phalanx of competitors at multiple points along BlackBerry's food chain. Companies are developing software that allows wireless e-mail to work on a series of rival hand-held devices. Others are creating networks to handle e-mail traffic in competition with BlackBerry.
Today, 100 wireless carriers sell BlackBerry hand-helds and service and 80 more will start this year. RIM's 120,000-square-foot plant in Waterloo, which works round-the-clock, isn't big enough. RIM recently agreed to take over the leather factory next door. For its fiscal year ended Feb. 26, 2005, RIM had net income of $213 million on revenue of $1.35 billion.
Meanwhile, a host of companies are pushing wireless e-mail networks as BlackBerry alternatives. For example, Good Technology Inc., Santa Clara, Calif., says it has signed up more than 5,000 organizations for its rival system, which runs with gadgets that compete with the BlackBerry.
The NYTimes writes about Microsoft's plans:
With Windows-powered mobile devices lagging behind the Palms and BlackBerrys of the world, the Microsoft Corporation has brought an electrical engineer from China - a master of the strategy game Go - to put them back in the race.
He is Ya-Qin Zhang (pronounced yah-CHEEN jong), 39, an experienced computer systems researcher who helped start Microsoft's Beijing research laboratory in 1999. He was tapped in January 2004 to come to Redmond, where Microsoft is based, to lead the turnaround of the Windows Mobile software business, which has hemorrhaged money for years.
Now the first results of Dr. Zhang's efforts are scheduled to be unveiled at a conference May 9-10 in Las Vegas at which Microsoft plans to introduce the next version of its Windows Mobile software, code-named Magneto, with new productivity and multimedia features.
Industry speculation is that Microsoft has been fashioning the software as a " RIM-killer," a reference to Research In Motion, the Canadian company that dominates the corporate hand-held computing market with its BlackBerry.
The Feature adds:
It would appear that the proxy space -- where products like RIM's servers act as a go-between for corporate e-mail servers (generally Exchange) -- is becoming commoditized, and separate vendors are focusing on different types of users and different geographic areas. Seven's approach, for instance, is a white-label system operators can have embedded in phones that's aimed at small companies and so-called prosumers. RIM's got a lot of strength with larger companies, but perhaps not as much with individual users. But these different targets should provide business for both companies -- and of course be a boon for operators.
The juggernaut, of course, is Microsoft. Its latest Windows Mobile release incorporates push e-mail, but the real money for the company is in middleware and servers, as its ActiveSync server licensing deals indicates, dictating its slightly more friendly approach. But what's interesting is how device manufacturers are licensing as many of these different technologies as they can so as not to alienate any potential users; and how companies like RIM, once dependent on its own devices, are licensing the technology to them.
This results in a lot of control being in the carriers' court, and will make a winner out of companies that get their backing. Operators around the world have been beating down RIM's door, hoping to take advantage of the data-traffic and ARPU boost BlackBerrys deliver. Seven's happiness to take a back-seat role also wins them favor, and an operator with offerings with RIM technology for corporate users and Seven for smaller users could be a winning combination.
VCs and Open-Source Software
The New York Times writes:
Venture capitalists are again embracing open-source technology companies. JBoss, which offers a layer of software for controlling Web applications, was one of 20 such businesses that raised $149 million in venture money in 2004, according to estimates by the research firm VentureOne. At least three open-source start-ups raised $20 million last month alone.
A big difference between then and now is the increased adoption of open-source software by corporate users. Another is the relative success of Red Hat, an open-source start-up that went public in 1999 and makes money by selling enhancements and maintenance services to corporations using Linux.
Red Hat has become something of an inspiration to open-source businesses and their investors because it shows that it is possible to base a lucrative services business on giveaway software. Red Hat also gives its customers a guarantee that a long list of popular applications will work on its edition of Linux.
TECH TALK: Good Books: What Great Managers Do (Part 2)
The central point in Marcus Buckingham’s new book “The One Thing You Need to Know : ... About Great Managing, Great Leading, and Sustained Individual Success” is that great managers understand the differences in the people they are managing and work on bringing the best out in each one of them. In an interview with ComputerWorld, he said:
The job of the leader is to rally people toward a better future. It's externally focused, optimistic, ego-driven. Leaders see the present, but the future is even more vivid to them. The key skill is to cut through individual differences and tap into those things all of us share: fear of the future and the need for clarity.
The role of the manager is very internally focused: to turn one person's talent into performance; to ask, "Who is the person? What is his or her unique style of learning? What unique trigger must I squeeze to get the best out of him?" The challenge is to find what's unique and capitalize on it. It's really different but hugely important in a company. It's a role that's been undervalued.
People think of managers as leaders in waiting, but these are two very different abilities. The manager's role is catalytic. A great manager speeds up the reaction between the talent of people and the goals of the company. When that role is not valued, reactions are slowed down. If you want to know the future of a company, look at the quality of the managers.
Many IT managers would love it if all programmers thought alike, but a great manager knows that's absolute bunkum. A great manager figures out who's the knight, the queen, the pawn. He coordinates all those very different abilities and contributions into the service of the overall plan. He builds a team out of individuals.
Great managers talk about strengths -not things you can do well, but things that strengthen you. They're appetites as much as abilities - things you're drawn toward. A weakness isn't something you're bad at; it's something that drains, bores or frustrates you. An IT manager ought to be able to find out, for example, that this person loves to pull together and stay till midnight to meet that deadline. That urgency, passion, camaraderie makes him feel alive. Others need to go step by step and see the timeline and stick to it very religiously - never get behind the eight ball.
In the IT world, where it's "Do it for me yesterday," it's pretty important to know which of your people love that pressure and which are drained by it. If crunch time weakens you, you can't learn to love it. You can do it once or twice and then you'll quit -- psychologically or physically.
Watch to see what people are drawn to. Managers more often focus on weaknesses, but great managers know that will get you incremental improvement. If you invest in strengths, you get exponential improvement -- a much better return on investment.
This is what Buckingham has to say about learning styles:
Analyzers crave information. They love preparation and role playing. They take a task apart, examine the pieces and put it back together. They want to absorb all there is to know about a subject before they begin. They hate mistakes. Don't expect them to wing it; give them the time and the tools to prepare.
Doers learn by trial and error. Preparation bores them. They want a quick overview of the desired outcomes and then they're good to go. Start them with a simple task and gradually increase the complexity until they've mastered their roles.
Watchers like to see the total performance so they can learn how each part relates to all the others. Formal education and preparation leave them cold. Let a watcher shadow a successful performer so he can see the big picture.
As Drucker said, “Leadership is the lifting of a man’s vision to higher sights.” Taken together, the three books by Drucker, Welch and Buckingham help us do just that.
Tomorrow: The Marketing Playbook
Related Entries: [ All] TECH TALK: Good Books: Beautiful Evidence and More Than You Know [November 3, 2006]
TECH TALK: Good Books: Winning Decisions [November 2, 2006]
TECH TALK: Good Books: The Go Point (Part 2) [November 1, 2006]
TECH TALK: Good Books: The Go Point [October 31, 2006]
TECH TALK: Good Books: In Spite of the Gods (Part 2) [October 30, 2006]
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