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Friday, June 3, 2005
Opening up Mobile Phone Platform
Walter Mossberg asks the cellphone carriers to stop acting like Soviet ministries:
While it is a lot less so in India because of the use of GSM and the separation between cellphone purchase and service selection, Indian cellphone companies would do well to imbibe the positive lessons from i-mode a few years ago to build an open platform on which service providers can ride.
Enterprise Software Business Model
Brij Singh points to a post by Jeff Bussgang: "The enterprise software business model is dead. This is refrain many VCs are mumbling to each other lately. Price pressure is incredibly intense between open source, Microsoft moving up the stack, vendor consolidation, IT buying wariness, the ASP model, overfunding in interesting sectors and many other factors. It used to be that you could build a profitable enterprise software company at the $15-20M threshold. But with today's pricing pressures and high cost of sale, it seems to have jumped to $40M, and it's harder to reach that threshold quickly. VC appetite for standard enterprise software appears to be dwindling to nothing." Brij adds: "Enterprise software business is tough there is no doubt about this. High cost of selling, distractions with Sarbanes compliance, where-is-the-ROI concerns have made this sector very tough. Though the title is rhetorical, real deal is that the conventional budgeting process for enterprise software is dead. Now its much more diffused across offshoring, open source solutions, outsourcing, DIY-IT, and best-of-breed packages."
Enterprise Software
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Ok for a moment let me agree with Brij in his observations.. However, I would hasten to point out that Enterprise software is moving towards rationalisation via standards compliance and thru the use of open source systems.
Web and Tags
Ken Norton writes:
Clay Shirky adds:
Creative Creation
Steve Waite quotes from George Gilder's new book "The Silicon Eye."
Some more quotes by Gilder in a Business Week blog:
Tomorrow's World
Dan Farber excerpts comments made by Paul Saffo, director and Roy Amara Fellow at the Institute for the Future, Craig Mundie, CTO, Microsoft, Farzad Nazem, CTO, Yahoo!, and Phil Wiser, vice president and CTO, Sony Corporation of America, at a Churchill Club panel:
TECH TALK: The Coming Age of ASPs: Looking Ahead
In this series, we have looked at the Application Service Provider (ASP) model in detail – with special emphasis on the emerging markets. I have argued that even as globally ASPs are making a comeback and software-as-a-service seems likely to define at least a part of the industry, in emerging markets, the opportunity for both SMEs in Emerging Markets (SMEEMs) and the ASPs is significant. This is because of the lack of legacy infrastructure – enterprises have simply not invested adequately in IT over the past decade because of issues like affordability (dollar-denominated pricing), desirability (lack of relevant applications) and manageability (not enough skills to manage technology). Now, with the ASP model, all of this can change. As businesses realise that they have to automate for growth, software vendors have an opportunity to fulfill this market need. In fact, I believe that from the perspective of emerging markets, the ASP model of software-as-a-service is a disruptive innovation. The competition, for the most part, is non-consumption, as SMEEMs use only limited software for their business. The need in these markets is for ASPs and SME Tech Utilities. ASPs build the back-end and SME Tech Utilities provide the whole solution to the customer (thin clients, LAN-Grid, broadband connectivity, and perhaps, consulting to ensure that they can make appropriate use of the software). One way to accelerate the process would be to build Tech 7-11s in business neighbourhoods. These multi-purpose Tech 7-11s can be the last mile bridge between the ASPs and the SMEEMs. In emerging markets, businesses will need greater hand-holding as they automate their businesses – and this is where the Tech 7-11s can play a starring role. In addition, their physical presence will also reassure customers wary of dealing with faceless service providers. SandHill.com quoted Amy Wohl as part of an article outlining the key trends in 2005: “We are about to enter the age of the ASP where software - nearly any kind of software - is available as a service. Not a service you buy and pay for by the enterprise, by the year, but rather a pay for usage model, where a user can buy as little as a single picture or the one-time use of a special font - or budget software for his 20-person company for the next three months, extendable at will." The Age of ASPs is upon us. SMEEMs are the last frontier for technology companies. They have only used IT sparingly so far. They are also the engines of growth for their countries. As emerging markets develop, these enterprises will grow and need to leverage IT and best practices to ensure they are not the weak links in the real-time value chains of the large enterprises. Technology companies seeking growth will do well to look at SMEEMs and using the service model to delivery software to these enterprises. This is where the next Black Swan (a la Google) is waiting to be born. Related Entries: [All]TECH TALK: The Coming Age of ASPs: The Problems [June 2, 2005] TECH TALK: The Coming Age of ASPs: The Seller’s View [June 1, 2005] TECH TALK: The Coming Age of ASPs: The Buyer’s View [May 31, 2005] TECH TALK: The Coming Age of ASPs: Technology Building Blocks (Part 4) [May 30, 2005] TECH TALK: The Coming Age of ASPs: Technology Building Blocks (Part 3) [May 27, 2005]
Tech Talk
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I think Rajesh is spot on when he talks about Tech 7-11s. If there was a missing piece in the ASPs for SMEEMs model, this provides it. To de-emphasize the role of these service-provider human intrfaces woud be to doom this initiative to failure most certainly. the trick will be to a) define the profile of the entreprenuers who will set up these franchise outlets and b) defining a proper revenue model/ role for them that keeps them in business supporting the entire infrastructure. Posted by S. RamachandraThe franchised 7-11 is a welcome concept. A small and medium business has to deal with so many non-core areas (viz., legal, accounting, environmental, janitor, HR, employee benefits, supply chain, IT, security, and so on). There should be several 7-11's filling the physical and virtual shelves of a small business with all sorts of products, services, and software & applications. Yes! I had written a franchisor development model and sent it to leaders in Delhi in December 2004. Just last week, I sent a modified version to the CEO of a major bank; his people are looking into it. I will be pleased to send it to anyone interested. Posted by Som Karamchetty, PHDI agree with Rajesh's observations and I am particularly interested in the Tech 7-11 entrepreneurship model. Going through the comments, I came across Som Karamchetty's comments. Som, I would be very interested in studying your francisor development model. Posted by Charul Sadwelkar |
Rajesh,
I get the hardware/service separation and why that is a good thing. But how does GSM help?
I am super-curious about the potential for mobile community/web/commerce in India. So many handsets! So much potential! Cell phones work so much better in indian context than PCS (dust resistant, can get by on eratic power, etc).
Where is the action? Who is building cool WAP sites and SMS services for the indian market? And what kind of adoption are they seeing? My devs in Delhi uses cell phones like crazy, but just for voice and personal SMS: there aren't any sites they go to or services they subscribe to.
I'm also curious about the revenue model for this kind of thing: it seems to me that building a great wireless site is more scalable than building a great web site, because traffic is inherently variable (since the providers make money on a per-minute basis).
Posted by jonjon,
Are these technologies really suitable for business applications? (Be it in India or in Europe.)
Posted by Daniel Grossglauser(development environment, robustness, maintainability, portability, ... ?)
As pointed by Jon, it is true that Indian subscribers are mainly using it for voice/sms. But these are significant pointers of things to come. About five years ago we had negligable cellular subscribers base. Today the tariffs are one tenth of tariffs then and subscriber base has increased/increasing many fold.
Posted by Krishna IyerBeareaucratic approaches by GSM operators also took a beating when more competition entered into the market.
Whether emerging technologies like bluetooth, Wifi will make a dent into the mobile market, it is a matter of time but the answer is a definite YES. Today Bluettoth and IR is very actively and smartly used to exchange files and ringtones and sending MMS as well. There are talks about extending VOIP to VOWIFI. But it remains debatable as to the advantages of VOIP vis-a-vis with a connected landline/cellular call. The same debate will also continue in case of VOWIFI as well. But it will bring about further reduction in tariffs and increased volumes.
Today, Samsung announced their MIMO (multiple IN multiple OUT ) WIFI chip.. These have very far reaching implications not just in communication over mobile phones but also in how we perceive communication of data itself be it mobiles/pcs/home entertainement/car systems/office automation units etc.
We are headed for convergence of many technologies but which ones will stay only time can and consumers can say.
Who cares about business applications?
I want to know about ecommerce, community, auctions, chat ... regular consumer internet stuff, circa 1998.
If I wanted to make a cellphone-based ebay, could I do it? How would it work? Would the indian cellular providers let me play, and would they play with each other (or would it have to be a mobile ebay for reliance subscribers or whatever only)?
Thats what I'm curious about. If anybody has thoughts or ideas feel free to hit me up directly.
Posted by jonwww.jonathanboutelle.comm
I care about mobile business applications.
They could be a powerful and yet cheap way to be efficient.
Paper only is not efficient; fully fledged IT is costly.
Posted by Daniel GrossglauserHello all really cool blog
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